Pawprint Wellness Membership Agreement
Welcome to Pawprint! Here are the key aspects of your Wellness membership agreement.
1. General
Throughout this membership agreement, the words “You” and “Your” refer to the Pawprint member who registered for a Pawprint Wellness plan via our website. The words "We," "Us," and "Our" refer to the company providing this membership plan (the “Company”) or the Company’s designated representative. The words “Plan” and “membership agreement” refer to your Pawprint Wellness plan.
2. Coverage and Eligibility
We’ll reimburse You for covered expenses up to the benefit count and max amount outlined in Your Pawprint Wellness plan. Pawprint Wellness only covers preventative or routine treatment for Your pet, and can only reimburse for expenses incurred during Your membership period. All reimbursements are subject to confirmation and validation by Pawprint.
Coverage begins as soon as payment is processed and Pawprint will only reimburse expenses incurred after the official date and time of successful payment. For invoices originating on the same date of membership initiation, Pawprint requires a time stamped invoice to verify the expense occurred after joining. Unless otherwise outlined, time of expense is based on the time the payment was processed.
3. Categories of Coverage
Exam fees
Vaccines
Routine bloodwork
Fecal tests
Virtual Vet, Gift Cards Gift Card, and Pawprint Membership are added value in our plans, but not typical coverage.
Coverage is limited to preventative and routine care only, and does not include any form of treatment for an accident, illness, or emergency. Pawprint reserves the right to amend coverage under any category of coverage as needed at any time during the membership.
4. Exclusions
Pawprint reserves the right to deny reimbursement for invoices deemed to be incomplete, fraudulent, or originating from an unlicensed vendor.
The following items and services are explicitly not included in this Agreement:
(a) Services and/or products distributed or administered by non-licensed individuals. Qualification is subject to confirmation and approval by Pawprint.
(b) Services, including office visits and consultations, rendered by specialists to whom the pet is referred.
(c) Any treatment covered by Pawprint insurance policies or any other pet insurance policy, including accident, illness, emergency, and end-of-life care.
(d) Taxes, discounts, or membership fees for other wellness plans.
(e) Services or products received or purchased prior to the receipt of payment for your Wellness Membership plan.
5. Claims Procedures
1. Submit a picture of the entire itemized invoice from your vet or provider that includes the following information:
Provider name, phone number, address
Your pet’s name listed somewhere on the invoice.
The full list of procedures or individual items billed, including any items not reimbursable by Pawprint, discounts, and taxes.
The total amount billed to your card, and proof of payment
Invoices must be printed on letterhead or otherwise verifiable form, invoices from quick pay apps such as Square must include the itemized procedures, the total amount, the tip, as well as the authorization number located at the bottom of the receipt.
In order to prevent fraudulent claims, We cannot accept handwritten receipts. Pawprint reserves the right to accept or deny invoices based on the discretion of our claims department.
2. You must submit your claim as soon as practicable but no later than thirty (30) days after the expiration of the Membership Period.
3. Cooperate with Us in the investigation of any Claim which may include providing additional information for a specific provider or invoice.
Failure to comply with these conditions may result in a Claim being denied.
Pawprint reserves the right to deny any claims deemed to be fraudulent, without explanation. Pawprint may also share any information related to such activity with the appropriate regulatory authority or law enforcement.
6. Transfers
This Agreement and the goods and services provided under it are not transferable to another pet or assignable to another person. This Agreement applies only to the pet enrolled at signup, while owned by You. This Pawprint Wellness plan is not insurance. Plan coverage includes only the items listed in exhibit A, up to the corresponding annual maximums.
7. Accepted providers
Expenses are accepted from any licensed veterinarian, groomer, or pet pharmacy, with qualification subject to Pawprint’s confirmation and discretion.
8. Automatic Renewal
This agreement is effective following the processing of your payment, and will automatically renew on the anniversary of that date in each succeeding year unless You (or We) cancel this Agreement as described in section 13 below. Re-enrollment:
After cancellation, You are able to reinstate Your plan but will be subject to published membership fees and prices. In other words, if we ever change prices we’ll grandfather You in. But if You cancel and decide to rejoin later, You’ll have to pay the listed price at that time.
9. Plan Discounts
Plan discounts are exclusive to Wellness and do not apply to any future insurance policy issued by Pawprint in the future. Unless otherwise noted, discounts are for one-time use at the time of purchase and are not stackable.
10. Estimated Savings
Member understands and acknowledges that advertised savings under the Plan assume utilization of all services included in the Plan and that actual savings may vary.
11. Payments
Payment can be made in-full or via monthly installments. Either payment can be billed directly to Your credit card or debit card. An overdraft/reprocessing fee of $10.00 may be billed to You for insufficient funds, over limit status or any other reason a payment is unable to be processed based on the account information supplied by You. You are responsible for immediately notifying Us of any changes in billing account information to avoid any payment overdraft/reprocessing fees.
12. Cancellation
Either You or Pawprint may cancel this Agreement at any time, but there may be monies due upon cancellation. Because we bake in significant discounts to your monthly membership, cancellation mid-term may result in a fee.
In the event that cancellation of this Agreement results in monies due by You, such monies shall be paid in full at the time of cancellation. In the event cancellation results in monies due to You (such as a refund), such monies will be paid by Pawprint within 6 to 8 weeks. To cancel this Agreement, Member must submit a cancellation request in writing to hi@getpawprint.com.
13. Price and Service Changes
Cancellation by Member within 24 hours
A newly enrolled Member who has not been enrolled in a Plan within the preceding 90 days may cancel this Agreement for any reason within 24 hours of enrollment. The membership fee and any other fees paid are refundable.
Cancellation by Member After 24 hours
If Member cancels for any reason (including but not limited to death or loss of pet or transfer of ownership), whether before or after Provider has reimbursed for approved expenses, Provider shall be entitled to retain the entire membership fee.
Provider shall also be entitled to retain or recover from Member all monthly installments that have previously been paid or become due, including the installment for the month in which cancellation occurs, regardless of the cancellation request date.
In addition, upon cancellation prior to the end of the Plan Year, if the total value of Plan services/products already reimbursed during the plan year exceeds the sum of monthly installments collected for that Plan Year, Member shall be obligated to do one of the following:
(a) Immediately pay full retail costs for all services/products reimbursed (with all discounts reversed as if the Plan had not been in effect for the Plan Year) to the extent such fees exceed the total of monthly payments received by Provider for the Plan Year; OR
(b) Immediately pay the total remaining Plan Year monthly installments in full if less than the amount described in paragraph (a); OR
(c) Continue making the monthly payments as they become due for the remaining term of the Plan Year then in effect.
If You have paid the full annual fee in advance and decide to cancel, Pawprint will refund, if any, the lesser of (a) one-twelfth of the annual fee times the number of full months remaining in the Plan Year or (b) the full annual fee minus the undiscounted value of all Plan services/products that have been reimbursed in the Plan Year (with all discounts or credits reversed). In other words, if you cancel one month into your membership and have not made any claims, we’ll keep a portion of your payment for month one, and refund you the remaining 11 months worth of fees.
Cancellation by Provider: Provider reserves the right to cancel the Plan at any time and for any reason, including but not limited to suspected fraudulent activity. In the event Provider chooses to cancel the Plan for any reason except Member’s default, Provider will waive any future payments due under the Plan and discharge Member’s remaining obligation under this Agreement in full.
The initial price of the Plan is the price in effect when the pet is enrolled. The price of any subsequent renewal Plan is the price initially paid, unless otherwise stipulated. Pawprint reserves the right to adjust price, services and the Terms and Conditions of this Agreement as of the date of any renewal of this Agreement.
Pawprint will give You notice of any price changes no less than 30 days prior to the date they are to become effective; however, no notice will be given of a price change resulting from You cancelling and re-subscribing. It is Your responsibility to read and understand the Terms and Conditions and services included in any changes to the Plan (renewal, upgrade, downgrade, or cancellations).
14. Default
If You fail to pay any monthly instalment by its due date, Pawprint may immediately suspend Plan services until You reinstate the Plan by paying all monthly fees due and owing at the time of payment. However, if any monthly instalment is past due for 120 days or more, Pawprint may immediately cancel this Agreement and discontinue Plan services, declare all remaining monthly instalments for the then-current Plan Year to be immediately due and payable, and refer Your account to a third-party collection agency.
Collection activity may negatively impact Your credit rating and may result in collection fees that will be payable by You. If Pawprint permits You to restart a Plan after cancellation under this section, a new membership fee will be required unless special arrangements are made between You and Pawprint and agreed to in advance.
15. Collection Costs
Whether or not a legal action is commenced, You agree to pay and reimburse Pawprint for any and all fees and costs of any collection agency which may be based on a percentage of the debt (up to the maximum percentage of 33%), and all fees, costs, and expenses, including reasonable attorney's fees, incurred by Pawprint in such collection efforts, in each case such amounts may be added to the debt owing when the account is placed into collections.
17. Contact and Notice
As part of this Membership Agreement, You agree, in order for Us to service Your account, including, but not limited to, providing medical reminders, customer support, or to collect any amounts owed, We or our agents may contact You by telephone, text messages, emails, including by use of automatic dialing devices and/or pre-recorded/artificial automated voice or text messages, at any telephone number or email address provided to Provider by Member, including residential or wireless telephone numbers.
18. Arbitration
Any and all claims, controversies, or disputes arising out of or related in any way to this Agreement shall be subject to binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) under the Federal Arbitration Act. This includes, without limitation, any claims, controversies, or disputes that would otherwise be subject to class actions. This Agreement is governed by the substantive laws of Delaware. Judgment of the arbitration award may be entered in any court of competent jurisdiction.
Exhibit A - Coverage
Values listed below represent the maximum annual reimbursement per category. Coverage categories and amounts are subject to change. Coverage is displayed as the count (where applicable) / annual maximum.
